Privacy Policy
We're committed to protecting your data. Here's exactly how we handle your information on our race photography platform.
Last updated: October 10, 2026
Introduction
At PacePics, protecting your privacy isn't just policy—it's a promise. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform where photographers share and athletes find race photos for the endurance community.
Information We Collect
Personal Information
We collect information you provide directly:
- Name and email address
- Profile info (username, bio, photo)
- Bib numbers & race data
- Billing name and address, for organizers who pay
Photos and AI Processing
Photographer uploads are processed by OpenAI's Vision API to detect bib numbers—helping athletes find themselves in seconds, not hours.
Published Photos Are Public
A published gallery is public, and photos of you may appear in one whether or not you hold a PacePics account. Anyone who reaches it can view and download them. The full rules, including the licence photographers grant us, are in the Terms of Service. Contact us to have a photo of you removed.
Usage Data
We automatically collect interaction data: pages visited, photos viewed, searches performed, and download history to improve your experience.
Third-Party Services
We partner with industry leaders to power our platform:
Payments
Organizers who publish an event over the free photo limit pay through Stripe, our payment processor and a sub-processor of your data. Card details are entered on Stripe's checkout page and never reach PacePics.
What we receive from Stripe
- Your name, email and billing address
- The amount, currency and tax charged
- Card brand and last four digits, for receipts
- A Stripe customer and payment reference
How long we keep it
Payment records are kept for seven years after the transaction to meet Canadian tax and accounting requirements, even if you delete your account. Stripe keeps its own records under Stripe's privacy policy.
Marketing Communications
Opt-in only. We only send marketing to users who explicitly consent. Unsubscribe anytime via email link or account settings. Transactional emails (sign-in links, payment receipts, gallery expiry warnings) are separate from marketing preferences.
How We Use Your Information
- Provide and improve our services
- Facilitate photo access and downloads
- Power AI bib number detection
- Process organizer payments and send receipts
- Send technical notices & updates
- Respond to your questions
- Detect and prevent fraud
Data Retention
When a gallery expires, we keep up to three small preview images on each photographer's public profile. Ask us to remove any of them.
Data Security
Data is encrypted in transit with TLS. Access to stored data is restricted by per-user permissions enforced at the database.
Published photos are the deliberate exception, and are not access-controlled. A gallery that is live is public, and the photos in it are served to anyone who reaches them. See the Terms of Service.
No method of Internet transmission is 100% secure. We implement industry best practices but cannot guarantee absolute security.
Your Rights
- Access, update, or delete your data
- Opt out of marketing emails
- Request a data export
- Request account deletion
Two limits apply to photos
Deleting your account does not remove photos you uploaded, or photos you appear in. They belong to the event gallery and stay there until its hosting period ends. Marketing material we had already published before a deletion request cannot be recalled. Contact us to have a specific photo taken down.
To exercise these rights, contact us via our contact page.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. When we do, we update the "Last updated" date at the top of this page and show a notice to signed-in users in the app. Continued use after changes constitutes acceptance.
Find Your Race Photos
Search by bib number and download your photos
For Organizers
Create your event and invite photographers.
Also see our Terms of Service and FAQ